Desclaimer

Dear Customer

Your order is valuable to us. We would like you to understand and appreciate how much we care for your orders. Please go through the disclaimers and stay informed.

General Disclaimer

Cake Industry retains the right to refuse any order unconditionally.

All claims are subject to the jurisdiction of Court at Patiala, Punjab, India, only.

Midnight Deliveries

Subject to the other terms of the Shipping Disclaimer, delivery will be made between 11.00 pm to 11.59 pm on the chosen delivery date.

Fix Time Deliveries

We cannot commit the exact time for delivery. Subject to the other terms of the Shipping Disclaimer, the order will be delivered +30 or -30 minutes as per selected time.

Delivery to Hospitals Policy

The florists in our Cake Industry network are experienced at making deliveries to hospitals. When placing your order, please be sure to include:

• Hospital name
• Full address of the hospital
• Telephone number of the hospital
• The name of the recipient
• Room number or ward of the recipient

We will send your order in accordance with facility procedures, as most hospitals do not allow florists to personally deliver to individual rooms. Please note that many ICU patients are not permitted to receive flowers. Please check with the hospital before placing your order.

Delivery to Hotels Policy

The florists in our Cake Industry network are experienced at making deliveries to hotels. However please be aware to make the following information available:

• Hotel name
• Full address of the hotel
• Telephone number of the recipient and the hotel
• The name of the recipient
• Room number of the recipient
• Name of Tour Company, if applicable

If the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception and the order will be assumed as executed. If the person has checked out of the hotel by the delivery date, the order will be assumed as executed and no refund will be made in such cases.

Delivery to Wedding Halls/Marriages Policy

For delivery of order items to Wedding Ceremonies/ Marriage Halls, we may not be able to assure the delivery to the bride and/or bridegroom. However, we shall ensure that the delivery is made to one of the responsible member of host.

Delivery to Hostels/PG/Cantonment/Enclosed Premises

Our florists are experienced at making deliveries to hostels/PG/Cantonment/Enclosed Premises. However, please be aware to make the following information available:

• Hostel name
• Full address of the hostel
• Telephone number of the recipient and the hostel
• The name of the recipient
• Room number of the recipient

The recipient needs to either come to the gate of the premises to collect the delivery or send someone on his/her behalf after coordinating with the delivery person. The order can be handed over to security/any other responsible person or the order will be left at the reception and the order will be assumed as executed

Delivery at Remote Locations, Villages and Towns

Please note that flowers, cakes and other perishable products are sourced locally at the delivery location.

We can’t commit an exact time of delivery.

Correct address and contact number is a must of the recipient for placing the order.

No deliveries would be done on National Holidays. The delivery of the same would be done on the next working day. In case of floods/ heavy rains/ National Bandh/election dates/ curfews/ traffic jams/ festival times/regulated traffic movements or any other impediments that may restrict the delivery of the order. Cakeindustry.in reserves the right to reschedule the delivery to another date.

The delivery of the products/items ordered will be attempted only once at the address as provided in the order received by Cake industry. In the event the delivery is not executed due to any reason whatsoever not attributable to Cake industry, the customer shall still be charged for the order and no redelivery or refund will be made by Cake industry. The order will be deemed executed and delivered in the following events:

• Delivery not done due to wrong address.
• Recipient not available.
• Premises locked.
• Wrong/incorrect phone or mobile or extension number / not working / no reply or not connecting /not reachable.
• Recipient refused the products.
• Delivered the product at the Gate/Reception/Neighborhood

Valentine’s Day & Rakhi Disclaimer

The prices shown may change without prior notice due to Valentine’s rush. Pre-book your orders to enjoy attractive rates. In order to help service your orders in the best possible way, we request you to provide the correct address and contact details (phone number and email address) of the recipient.

If you wish we do not contact the recipient, please call our Customer Care at +91-85660-45660 and notify them about the same.

Due to a huge rush in orders during Valentine week, the delivery status confirmation by email and SMS may arrive a little later. Our team works very hard to let you know that your order is delivered as soon as we can.

Our Customer Care team is on toes to ensure that you have a great experience with us. During the Valentine week, they may take a little more time to respond. Kindly be patient. If you have dropped us an email, we ensure it is being reviewed and will be positively answered back as soon as we can.

Valentine’s day & Rakhi Special Standard Delivery Service

While we make best efforts to ensure we deliver your orders as soon as possible, due to huge rush during the Valentine week, we do not offer any fixed time guarantee. Orders are processed on first come first serve basis, delivery areas and other local conditions. 

Valentine’s Special Midnight Delivery Service

For Midnight Delivery orders, please note that the order will be delivered between 11 p.m. to 1 a.m.